Would you like more information on our services and expertise in the damage-free transport of long, narrow, and hanging fragile goods?
Read below for answers to the most frequently asked questions. If your question is not listed, please don’t hesitate to contact us. There’s always someone picking up the phone, and we respond to emails within two hours max.
Yes, you can change the delivery address until 4:30 PM on the business day prior to the scheduled delivery via the link provided in our email.
Yes, you can change the delivery date until 4:30 PM on the business day prior to the scheduled delivery via the link provided in our email.
If you’re unavailable on the days we deliver in your region, you can change the address to, for example, your workplace or another location where someone will be present. You can also leave instructions for the driver to leave the package in a specific location. If no options within our delivery schedule work, please email us at planning@ne.nl, and we’ll explore other possibilities.
Yes, the evening before delivery, you’ll receive an email with the estimated delivery time. You can track your shipment’s progress via the link in that email, and the estimated time will be updated throughout the delivery day.
Unfortunately, it is not possible to select a specific time or time slot.
Drivers do not make pre-delivery calls. However, you can opt to receive an SMS notification in advance.
If you’re not home, the driver will attempt to deliver to a neighbor. If it’s deemed safe to leave the package at your location, the driver will contact you by phone to get permission. If delivery cannot be completed, you’ll receive an email with a new delivery date. You can adjust the date and address if needed.
Yes, you can leave instructions for the driver until midnight. For example, you can specify a neighbor to deliver to or a safe location to leave the package. This option is not for address changes or delivery rescheduling.
No, this is not possible. Due to the size and nature of the goods (long or hanging), delivery to pickup points is not an option.
If the driver notices damage at the time of delivery, they will make a note and take a photo so the issue can be documented. If you discover damage after delivery, please contact the webshop where you purchased the item as soon as possible.
Yes, via the track-and-trace app on our website, you can view the scheduled delivery time and which orders are planned. You can register for this service here.
Yes, this information is available through our track-and-trace app. Register for the service here.
You must request timed deliveries through your supplier. They will coordinate with us to determine feasibility. Any additional costs will be charged to them, so their approval is required.
Requests for deliveries outside the standard schedule must be made through your supplier. They will coordinate with us, and any additional costs will be charged to them, requiring their approval.
If you wish to pick up your orders, please contact us by phone well in advance. We will check if your shipment is at our location and if it can be prepared for pickup.
If you want to pick up something from the driver, please contact our planning team by phone. We’ll discuss options with the driver.
For privacy reasons, we do not share drivers’ phone numbers. However, we can ask the driver to call you if necessary.
