Frequently asked questions

Frequently asked questions

Would you like more information on our services and expertise in the damage-free transport of long, narrow, and hanging fragile goods? 
Read below for answers to the most frequently asked questions. If your question is not listed, please don’t hesitate to contact us. There’s always someone picking up the phone, and we respond to emails within two hours max.

Retailers

Can I see when the driver will arrive?

Yes, via the track-and-trace app on our website, you can view the scheduled delivery time and which orders are planned. You can register for this service here

Can I see which orders are scheduled?

Yes, this information is available through our track-and-trace app. Register for the service here.

How can I request a timed delivery? 

You must request timed deliveries through your supplier. They will coordinate with us to determine feasibility. Any additional costs will be charged to them, so their approval is required.

Can the delivery schedule be adjusted?

Requests for deliveries outside the standard schedule must be made through your supplier. They will coordinate with us, and any additional costs will be charged to them, requiring their approval. 

Can I pick up my orders at NE DistriService in Nunspeet?

If you wish to pick up your orders, please contact us by phone well in advance. We will check if your shipment is at our location and if it can be prepared for pickup.

Can I pick up orders from the driver on their route? 

If you want to pick up something from the driver, please contact our planning team by phone. We’ll discuss options with the driver. 

Can I get the driver’s phone number?

For privacy reasons, we do not share drivers’ phone numbers. However, we can ask the driver to call you if necessary. 

Where can I find the delivery schedule?

You can find our delivery schedule here.

Wondering how we can make you logistically smarter?

Long, fragile, hanging or different in size? Where standard carriers drop out, we are built for what you transport. Without damage, on time and without fuss.

Organizations in home decoration, construction and trade shows, among others, choose NE DistriService to prevent failure costs and to scale up effortlessly. Would you like to know what partnering with NE DistriService can offer your organization?

Request a free introductory consultation

Can’t find your question?
Contact us directly. We’re happy to help!